Shipping policy
Thank you for shopping with TidyLiving™! We are committed to making your shopping experience smooth and reliable, from placing your order to receiving your new home essentials.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Business days exclude weekends and U.S. federal holidays. Orders placed during weekends, holidays, or busy periods may require additional processing time.
Once your order ships, you’ll receive an email with tracking information.
Shipping & Delivery Times
Estimated delivery: 7–12 business days, plus our standard 1–3 business day processing period, unless otherwise stated at checkout.
Delivery estimates may vary depending on your location, carrier operations, weather conditions, and seasonal shipping demand.
We work to deliver orders within the estimated timeframe. If an order cannot be shipped within the promised timeframe, we will provide applicable updates and any cancellation or refund options required by law.
Shipping Costs
We offer free standard shipping on eligible orders within our designated U.S. shipping areas, unless otherwise stated at checkout.
Any additional shipping charges will be displayed before you complete your purchase.
Where We Ship
TidyLiving currently ships to eligible addresses within the United States.
Shipping availability is confirmed at checkout. Certain locations or oversized products may have shipping restrictions.
Some items require a physical street address and cannot be delivered to P.O. Boxes.
Tracking Your Order
Once your order ships, you’ll receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to update.
You can use your tracking number to follow your shipment until delivery.
Multiple Packages
Some of our furniture and storage products ship in multiple packages to ensure safe transportation.
Packages may arrive on different days, and you may receive separate tracking numbers.
If one package arrives before the others, don’t worry—your remaining shipment may still be on its way.
Missing or Undelivered Packages
If your tracking information shows that your order was delivered but you cannot locate it, please check around your delivery location and with household members, neighbors, or building management.
If your package is still missing, contact our support team so we can review the delivery details and assist with an investigation.
We may review carrier tracking records, delivery photographs, signatures, and other available documentation.
When delivery is verified to the correct address, refund or replacement requests will be reviewed based on the available evidence and applicable law. A delivery scan alone does not conclusively establish that a package reached the correct location.
Incorrect Shipping Addresses
Please double-check your shipping address before completing checkout.
If you notice an error, contact us immediately. We’ll do our best to help before your order ships.
Once an order enters fulfillment, address changes may not be possible.
Additional shipping charges may apply if a package must be reshipped because of an incorrect or incomplete address provided at checkout. Any charges will be communicated before proceeding.
Refused or Undeliverable Packages
If a package is refused, unclaimed, or returned because of an incorrect address or other customer-related delivery issue, please contact us for assistance.
Any refund or reshipment will be reviewed according to the circumstances, applicable law, and our published policies. Actual, nonrecoverable return or reshipping costs may apply where permitted and properly disclosed.
Damaged Packages or Products
We carefully arrange shipment of our products to help ensure they arrive in excellent condition.
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
To help us resolve the issue efficiently, please include:
- Your order number
- Photos of the affected product
- Photos of the packaging, if available
- A brief description of the issue
Our team will review the information and help arrange an appropriate solution, which may include replacement parts, a replacement product, a return, or a refund.
Reporting an issue after 48 hours does not automatically remove any rights available under applicable law or our published return policy.
Shipping Delays
Occasionally, delivery delays may occur because of weather, carrier disruptions, holidays, or unexpected shipping conditions.
We appreciate your patience and will assist with tracking or delivery concerns.
If a shipment is significantly delayed, please contact us so we can review its status and any applicable options.
Order Changes & Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We’ll do our best to accommodate requests before fulfillment begins.
Once an order has been processed or shipped, changes or cancellations may no longer be possible, subject to applicable consumer rights.
Delivery of Large Items
Some furniture and storage products are shipped in oversized packages.
Please ensure that your delivery address is accessible and that any necessary apartment numbers, gate codes, or delivery instructions are provided.
Standard shipping does not include assembly, installation, or inside-home placement unless expressly stated at checkout.
Returns & Refunds
Returns, exchanges, and refunds are handled according to our published Refund & Return Policy.
Eligible product issues, including damaged, defective, or incorrect items, will be reviewed by our support team.
Returns for personal preference or change of mind are not accepted unless an exception is expressly authorized or required by applicable law.
Contact Us
We’re here to help with shipping questions, tracking assistance, and delivery concerns.
TidyLiving™ Customer Support
Email: hello.tidyliving.store@gmail.com
Website: https://tidyliving.us
Shipping terms may be updated for future orders. Existing orders remain subject to the terms disclosed at purchase and applicable consumer protection laws.
Last Updated: October 17, 2026