Shipping policy
Thank you for shopping with TidyLiving. We are committed to providing a smooth and reliable shipping experience for our customers.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
-
Estimated delivery times are provided for reference only and are not guaranteed.
Estimated delivery time:
- 7–12 business days
- Delivery times may vary depending on:
- carrier delays
- weather conditions
- customs processing
- high shipping volume
- destination location
- holidays or other circumstances outside of our control
Shipping Costs
We offer free shipping on all orders unless otherwise stated at checkout.
Tracking Information
Once your order ships, a tracking number will be sent to your email. Please allow 24–48 hours for tracking updates to appear.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout. TidyLiving is not responsible for delays, lost packages, failed deliveries, or additional shipping charges caused by incorrect or incomplete addresses provided by the customer.
Shipping Delays
Occasionally, shipping delays may occur due to circumstances outside of our control, including carrier issues, weather conditions, customs delays, or high seasonal demand.
TidyLiving is not liable for carrier-related delivery delays once the shipment has been handed over to the shipping carrier.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:
- the item
- packaging
- shipping label
This helps us review and resolve the issue as quickly as possible.
Returned or Refused Packages
Packages returned due to refusal, failed delivery attempts, or incorrect address information may be subject to return shipping fees, reshipping fees, and applicable restocking fees.
Need Help?
If you have any questions regarding your order or shipping, please contact us at: