Refund policy

Return & Refund Policy

At TidyLiving, your satisfaction matters to us. We take pride in offering quality home storage and furniture solutions and are committed to making your shopping experience smooth and reliable.

15-Day Return Policy

We offer a 15-day return window for eligible items. If you experience an issue with your order, please contact us within 15 days of delivery so our team can assist you.

To qualify for an approved return, items must be unused, in their original condition and packaging, with proof of purchase, except where otherwise required by applicable law.

Returns are available for eligible product issues, including items that arrive damaged, defective, incorrect, or not as described. Returns for personal preference, including a change of mind or no longer needing the item, are not eligible.

All returns require prior authorization from our customer support team.

To request assistance, please email hello.tidyliving.store@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us promptly.

Our team may request photographs of the item, affected components, and packaging to help assess the issue.

Depending on the circumstances, we will arrange an appropriate resolution, such as replacement parts, a replacement product, a return, or a refund.

Return Instructions

Once a return is approved, we will provide the necessary instructions and return shipping details.

Authorized returns must be dropped off with the designated carrier within 14 days of receiving the return instructions.

Please do not send items back without prior authorization.

Return Shipping

For approved returns, return shipping arrangements and any applicable charges will be communicated before the return is processed.

Oversized & Bulky Items

Due to their size, weight, and specialized handling requirements, oversized and bulky items do not qualify for complimentary return shipping for eligible non-defective returns.

This includes, but is not limited to, large storage cabinets, pantry cabinets, wardrobes, vanities, shelving units, and other oversized furniture.

Customers are responsible for return shipping costs associated with approved non-defective returns of these products.

Return shipping charges vary depending on the item’s dimensions, weight, carrier requirements, and return destination.

All oversized item returns require prior authorization from TidyLiving™ Customer Support.

Where a return is required because of a damaged, defective, incorrect, or misdescribed product, we will provide an appropriate remedy in accordance with applicable law.

Exchanges

If you experience an issue with your product, our team will review the details and assist with the most suitable resolution.

Exchanges are subject to product availability, return eligibility, and any applicable price differences.

Refunds

Once your return is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.

Contact Us

For return requests or assistance with your order:

TidyLiving™ Customer Support

Email: hello.tidyliving.store@gmail.com

Website: www.tidyliving.us

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.